Careers

Exciting opportunity for a couple to join our organisation as Kennel Facility Managers

The company
We are a non-profit, no kill, dog and cat rescue organisation that was started in the 1980s. The Homeless Animal Society and Boarding Kennels Inc. is a board-operated charity that is soon to open its brand-new state of the art facility in tropical Port Douglas.  We are looking to employ a specialist couple in this field with a passion for animal welfare. This role is perfect for those who have a passion for animals, or a genuine affection for them, and those who have experience in office management, or a background in business operations.

Your new role
Your role as Kennel Facility Managers will be to assist the board in the day-to-day operation of this new facility. It is a perfect opportunity to put your stamp on this new property. We want someone to shine as they set up the operating procedures of this facility.

This includes but is not limited to:

• planning the team’s daily activities, coordinating and overseeing all aspects of kennel operations to ensure the highest quality of pet welfare and care
• coaching, mentoring and directing all animal welfare staff and volunteers
• delivery of client services and communications that exceed client expectations
• issues management (monitoring, communicating and resolving)
• operational (daily) financial management, analysis, reporting, debt collection, invoice management and authorisation
• stocktake and purchasing
• adhering to and ensuring staff are complying with operating procedures, work health and safety and animal care requirements
• providing a high level of customer care, including complaint resolution and communication management
• identifying and implementing continuous improvement initiatives.

What you’ll need to succeed
You will need a thorough knowledge of animal husbandry, kennel operations, and animal disease transmission and prevention. You’ll also have experience in conducting inspections and producing outcomes in line with legislation, local law, and council policies and have the ability to communicate effectively through written reports. You’ll have competent computer skills, and be able to learn relevant software.

Soft skills needed to excel in the role include; conflict resolution abilities, oral communication and interpersonal skills to communicate tactfully in sensitive situations, and attention to detail while working on routine cases.

You’ll need a current driver’s license. You may be required to work flexible hours, which can include weekends or being rostered for after-hours duties. This is a live-in position.

You will also:

• be comfortable in a kennel environment
• enjoy working with animals
• have proven ability as a team leader
• have experience managing others
• have a strong administration background
• display excellent communication and organising skills
• work with attention to detail
• have pet care health experience, skills and knowledge
• demonstrate initiative
• ideally have tertiary qualifications in business administration or equivalent experience
• have Microsoft Excel, Outlook and Word skills. Knowledge of WordPress would be an advantage.

What you’ll get in return
You will be given the opportunity to work alongside a dynamic team of passionate animal lovers, turning your passion into a career. You’ll receive a healthy remuneration based on experience as well as a two-bedroom caretakers’ property onsite. The position is open to the right individual but a couple would be preferred.